Walmart Global Tech
As a Senior UX Designer, I help transform complex information and tasks into easy-to-use designs for our millions of customers and associates. To do this, I think visually, using techniques like storyboards and sketching to communicate design concepts. Using my deep knowledge of the UX process (research, conceptual design, prototyping, testing) in collaboration with other team members, I helped to iterate multiple solutions and deliver pixel-perfect designs.
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During my time at Walmart I was the designer on Associate Listening, Enterprise Learning and Tiger Team project. Associate listening compromised of creating a mobile version of a web based tool which allowed employees the ability to escalate concerns and/or ethics violations. Enterprise Learning was a collaborative effort with UX research to create wireframes to gather information for an upcoming project where users can complete on the job training in the app. Lastly, I was part of an elite team to complete an end to end Figma prototype of the onboarding journey for new applicants for Walmart.
Associate Listening
Our first release supports efforts to improve associate engagement, productivity, and sentiment by making it easier to share and use feedback. There are multiple channels a user can be funneled: from Ethics to a Call Center. All four flows had to be accounted for along with the foresight that these flows will be directed by AI in a future release.
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Effortless Concern Reporting: Simplifying the process of voicing Open Door and Ethics-related concerns.
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Easy Idea Submission: Sharing your innovative thoughts with just a picture and a brief description.
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Streamlined In-App Experience: Enhancing user engagement right within the app.
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Boosted Digital Performance: Ensuring smooth and efficient interactions.
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Intuitive Associate Landing Page: Offering a seamless avenue to share feedback.
AL: Concern Flow
AL: Ethics Flow
AL: Anonymous Flow
AL: Call Center Flow
Results
We believe the easy to access mobile experience would produce a 30% adoption rate for both concerns and ideas in the first 3 months. By month 6, we expect that most concerns would be filled through the mobile app allowing for the sunsetting of the web experience. Mobile notifications also allow for users to be better informed during the process, which we hope would also increase user satisfaction which is measured twice a year.
Enterprise Learning
Provided low-fi wireframes for potential feature set for in app learning experience for Sam's Club. These wireframes were approved by the Product team used by the UX research team to gain insight with users.
