Intellicentrics

In a year as UX Designer at Intellicentrics, I was tasked with helping the Chief Innovation Officer with concepting and prototyping features for the Product and Development team. Operating without a UX Manager meant taking on a leadership role and evangelizing UX throughout the company (leading meeting, aligning with Product Owners, handoffs to development teams, etc) while developing multiple concepts. The biggest effort came when I was tasked with taking our entire product line and developing a system in which they all lived under a single-sign-on, in under a month.

Once a manager joined our team, we worked on creating and modernizing a design system to help with handoff to the Dev teams. We sought to give personality to our Material Design components, rather than just using out of the box components that relate more to Google than Intellicentrics. With the hiring of another designer, I was tasked with helping her with onboarding and design principles in her first UX role.

In this fast paced environment, being first to market was more important than making sure I had perfect user-storys, personas, user-journeys and other UX tools defined. For almost every project you see, the process consisted of "just get it done". Creating order in the chaos.

BioBytes Mobile Concept

The Ask
Our CEO asked our team to concept a reimagining of our BioBytes app. The focus was to make it more interactive and drive user interaction within the app.

The Timeline

Yesterday (Less than a week)

The Solution

My concept asks the question: "What happens when a social network meets health updates?". With this reimagining, I wanted to show a social network that comprised of health checks and health goal updates. I aimed to drive the idea of a "Circle Of Trust" that can see the more intimate health updates. With the gamification of health goals, users are encouraged to come back to the product, not just after doctor visits.

Ethos Portals

The Ask
As stated above, the CIO asked me to see if all our products can live under one roof. Once our team received a UX Manager, we were tasked to turn those designs into well thought out prototypes for the Development Team to include in sprints. We were designing prototypes as the Development Team were creating these pages. This lead to many iterations, negotiations, and managing expectations with all teams involved.

The Timeline

As fast as possible

The Solution

Using my first pass as a baseline, we began asking what screens are essential for users. Building the ideal solution was important due to the speed at which we were moving. It was our job to figure out what the destination looked like and let Product determine how we got there. Weeks of iterations and validating our designs with leadership lead to approved wireframes. With a focus on bringing the page count down and limiting navigation items (from a million to 3!), we were able to reuse pages across multiple personas, increasing development efficiency.

Results

Creating a single sign on portal that separates responsibilities helped improve user navigation, time on task, and improved SUS scores due to the design enhancements. Addressing UI and UX enhancements help our reputation and review on all platforms.

First Attempt

Approved Wireframes

Screen Shot 2022-08-15 at 12.27.01 PM.png

Credential Review

The Ask
Provide a screen where our Credentialers can process a file (approve or reject) to meet our SLAs to customers. Previously, this was done with Excell and Dropbox.

The Timeline

We worked on designs as the Development Team built assets

The Solution

The good news: since the end user was internal, we were finally able to get user input on how this all connects. The bad news: users. Thankfully we were Agile and were able to pivot when management wasn't sure which direction they wanted to go but Development needed to refine for their sprints.

I understood that we were already working with house money. Anything we created would be better than their previous process. Also, since management wasn't sure which direction to go, a baseline approach was essential. I wanted to give 9 to 5 credential workers a simple, step by step process that would be easy to learn. With practice (and hopefully the implementation of keyboard shortcuts), credentialers can become extremely efficient. That way we can bring back the leaderboard idea! :)

Results

We were able to decrease the amount of time credentialers spent reviewing documents which drastically improved our SLA numbers.

Bethanne Tribute

We had a sudden death in the company. Our beloved Program Management Officer Bethanne passed away suddenly and it shocked the entire company, especially as the cause was blind to the naked eye. One day I asked our CPO if we could pay tribute to her by including her in the product. She loved the idea with only one caveat: make it core to our product. Brent came up with a concept of redoing our help, while Maddie illustrated our always helpful Bethanne and items that represent her. Thanks Brent and Maddie! It's easily the best thing I've been apart of.